The Hawth FAQs

FAQs - Everything you need to know

 

General Venue Information

What are your Box Office opening times?

The Box Office is open for personal callers from 10.00-18.00, Monday to Saturday. We are also open 1 hour before shows on Sunday and bank holidays and we stay open in the evenings until after the last show has started.

For telephone bookings the Box Office is open 10:00 to 18:00 Monday to Saturday only

How do I get to the Hawth and where can I park?

The Hawth, Hawth Avenue, Crawley RH10 6YZ

Click here for map

Crawley is easily accessible by motorway, air (Gatwick Airport is four miles away) and rail.

By Car

Crawley is minutes away from the M23 motorway which links to the M25. The Hawth is well signposted on all major routes into the town. There is free car parking on site for 250 cars.

By Train

Three Bridges and Crawley train stations are both situated a 15 minute walk away from the theatre. For further information about rail services, visit www.nationalrail.co.uk. Both stations have taxi ranks immediately outside.

By Bus

Metrobus is the local bus operator for the Crawley area. To view routes and timetables, please visit the Metrobus website.

What is your latecomers policy?

We try to accommodate latecomers by letting them in at a suitable break in the show. If a member of your party is running late we would advise that you leave their ticket at the Box Office for collection, they will then be escorted to their seat at a suitable point in the performance.

Please be aware that some shows/artists may place further restrictions on latecomers admittance and on re-admittance.

Can I smoke?

The Hawth Theatre is a no smoking venue, this also includes the use of electronic cigarettes.

Do you have WIFI?

Wi-Fi is available for public use and there is no password required.

Is there somewhere I can leave my coat/bag?

The Hawth Theatre does not have a dedicated cloakroom, however if you need to store your possessions during the performance then please ask for the Duty Manager who can assist you.

It is recommended that large bags are not brought into the venue and you may be asked to show the contents of your bag before you are admitted into our performance spaces.

Is there somewhere I can leave my buggy?

For family shows there is an area where buggies and car seats can be stored, please ask a member of staff for further assistance when you arrive.

Where is your baby change facilities?

Our baby change facilities are located within our access toilet, in the lower foyer.

Do you have booster seats available?

The Hawth Theatre has a number of booster seats available for use by our customers. Booster seats are located in the lower foyer and are offered on a first come first served basis.

What should I bring for the amphitheatre?

The amphitheatre is an outdoor space and open to the elements so please bring suitable clothing and something to sit on i.e. blanket,cushion, foldable chair. Chairs can only be used at the back of the amphitheatre so that these do not impact on other people’s view of the performance.

Where is the merchandise on sale/Where can I buy a programme?

Many of the shows will have merchandise and programmes available to purchase.

Merchandise is usually positioned in the lower foyer and if available then programmes are located either with a member of staff or from any of our retail points.

When will the auditorium open for the show?

This varies from show to show although we would normally open the auditorium doors 15 minutes before the performance start time.

For performances in our studio space,  the doors are usually open 15 minutes before the show start time.

Announcements will be made once the doors are open but all times are subject to change.

When does the show finish/When is the interval?

The show finish time will vary from show to show. Start and end times are advertised behind the bar, please note these times are only approximate and subject to change.

Interval times vary but are typically 20 minutes in length.

Can I use my mobile phone?

Please turn mobile phones and pagers off during performances at the venue.

Can I photograph or film a show or event?

The use of cameras and filming equipment is strictly forbidden during all performances unless otherwise stated.

Where is the nearest cash machine?

There is no cash machine at the theatre.

The nearest cash machines can be located at either,

Furnace Green Parade, Weald Drive, Crawley, RH10 6NX

Tesco Express 81-82, Tomlin Court, Crawley, RH10 1AH

Is the The Hawth an accessible venue?

The Hawth aims to be a welcoming and accessible venue for all visitors. We will always endeavour to support all our customers to access and enjoy our events and venue. For more information about accessing our venue please see our access page or contact the Box Office for advice.

 

Ticketing Information

When can I collect my tickets?

Tickets can be collected at any time during box office opening hours.

Where is the ticket desk?

In the foyer on the right as you enter the building

What do I need to collect my tickets?

The name and address they were booked under.

Do I need a ticket for my baby?

All members of the audience MUST be in possession of a valid ticket for the show they are attending, however babes in arms (children under 24 months) will generally be expected to sit on a parent's lap and will therefore be admitted free of charge to those shows they may attend. If you wish for your child to have their own seat then you must purchase the appropriate child ticket for the show.

Children (aged from 2 to 16) require their own ticket and to occupy their own seat which shall be at full ticket price if no child concessions are available.

Children must be supervised at all times and supervision of children shall be by not less than 1 adult per 10 children.

The Management reserves the right to ask parents/ supervisors to remove children if, in the opinion of the Management, they are causing a disturbance to other patrons.

 

Food and Drink

Where can I get a drink or a meal when attending The Hawth?

The Hawth has its own dedicated restaurant, cafe and bar.

The restaurant is open two hours before any live performance and offers a range of classic options - choose either one, two or three courses. View the menus here

We recommend that tables for our restaurant are reserved at the Box Office in advance.

Our Cafe and bar are also open two hours before all performances and customers can enjoy light snacks, hot drinks and a well stocked bar.

Can I take food/drinks into the auditorium or studio?

Drinks in plastic containers may be taken into the auditorium or studio. Hot drinks must be in takeaway cups with a secure lid.

No hot food is allowed within any performance area but sweets and snacks can be consumed and these are available to purchase from our cafe and bars.

Ice cream is also available to purchase either pre show from our dedicated retail points or within the auditorium or studio during the interval.

All food and drink must be purchased at the venue.  Due to licensing restrictions, only alcohol purchased at The Hawth may be consumed within the venue.

Can I pre order drinks for the interval?

Interval drinks can be pre ordered at the main bar, cafe and within the restaurant.

It is recommended that interval drinks are pre ordered in advance.

What time does the bar open/close?

For the majority of shows at the theatre the bars open two hours before the performance and close after the interval.


We hope you enjoy your visit to The Hawth! 

Find Us

The Hawth,
Hawth Avenue, Crawley
RH10 6YZ