TERMS AND CONDITIONS

1. WEBSITE

Your use of this website is subject to the following conditions and you should not use this website unless you accept these conditions:

  • Parkwood Theatres accepts no liability to any person for loss or damages incurred as a result of reliance upon material contained at this website.
  • Performance details on the site are subject to change without prior notice. Parkwood Theatres accepts no responsibility for the accuracy of information or material accessed through the site.
  • We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.
  • The text and images contained in this website belong to Parkwood Theatres or the producers and promoters of the shows advertised and are protected by copyright and other intellectual property rights. You can print or download any part of the text and images for personal use only. Any other use could lead to action for breach of copyright.

We accept all major credit and debit cards including Visa, Mastercard, Visa Delta/Debit, Solo, UK Maestro and Visa Electron. We also accept contactless, Apple Pay and Google Pay payment methods at some venues. Please note that you may be asked for additional authentication if your card is enrolled in 3D secure. Some Parkwood Theatres venues operate on a cashless basis - please see individual venue websites for more information.

Website Security

Our secure server software encrypts information, ensuring that internet transactions stay private and protected. All transactions are completed through Opayo and no debit or credit card details are kept on site.

How do you know if a website is secure?

When asked to enter personal details such as your credit card number a secure website will show a closed padlock icon at the bottom of your browser window.
Every credit card purchase you make on Parkwood Theatres website is completed through our Secure Server Technology. This provides many security features, including Authentication, Encryption and Data Integrity.

2. CONDITIONS OF SALE AND EXCHANGES

All tickets are sold subject to availability and to these terms and conditions. These terms and conditions must be read carefully prior to purchase and any queries relating to them should be raised with us prior to purchase, as purchase of tickets constitutes acceptance of these terms and conditions.

A valid ticket must be produced to gain entrance to an event. The ticket must be retained by the customer whilst in the venue and be made available for inspection if requested by the venue staff. Failure to produce a valid ticket may result in expulsion from the venue.

Please notify us of any access requirements at the time of booking.

It is your responsibility to check your tickets as mistakes cannot always be rectified after purchase. Please check your tickets on receipt carefully and contact us immediately if there is a mistake. We will not be responsible for any ticket that is lost, stolen or destroyed.

The management only accepts responsibility for tickets bought from one of its own managed sales points. Any queries regarding tickets purchased from ticket agents must be directed back to the relevant agent. It is not always possible to issue duplicate tickets; for example for non-seated events where there is a possibility of both the original and duplicate tickets being used, compromising the licensed capacity of the venue. Duplicates may therefore be issued at the discretion of the venue or the promoter. If duplicates are issued, an administration charge may be levied. We and the promoter reserve the right to provide alternative seats at an event to those specified on the ticket if the staging of the event reasonably requires, provided they are of no less value to that stated on the ticket.

It is the customer’s responsibility to ascertain whether an Event has been cancelled or rescheduled. In such cases the venue will make all reasonable endeavours to notify customers of the change, as soon as we are made aware, but cannot guarantee all will be informed before the date of the Event. It is the customer’s responsibility to respond in due course to agree to alternative action (exchanges, refunds etc.).

It is the customer’s responsibility to assess the suitability of an Event for children where no official age restriction applies. Account holders and those purchasing tickets must be at least 16 years of age. Parents/guardians must remain on site with persons under 16, if not attending performances alongside them. We accept no responsibility or liability for persons under 16 who are left without a parent or guardian on the premises.

The Hawth Theatre specific terms: based on venue licensing, under 16’s must be accompanied by an adult, unless attending a workshop, class or event supervised by our creative learning team.

Tickets are sold on the basis that they are not transferable and must not be exchanged or resold except where a ticket exchange or resale facility authorised by us is offered. Resale, or attempted resale or purchase of a ticket other than via an authorised ticketing partner are grounds for seizure or cancellation of such ticket without refund or other compensation.

The number of tickets purchased may be subject to a maximum. We reserve the right to cancel any tickets where we have reasonable cause to believe they have been bought in excess of this maximum number or otherwise in breach of these Terms.

Neither we nor any Organiser will be required to honour tickets if we know or have reasonable grounds for believing that they have been purchased from unauthorised agents or other unauthorised sources including, but not limited to, ticket touts or duplicated tickets. We will be entitled to refuse entry to any person holding such a Ticket, or to eject them from the venue and/or the Event. If you are unsure as to whether or not a person offering tickets for sale is an authorised ticket agent, please contact us. Please be aware that auction sites are not authorised ticket agents.

For card payments, transactions will appear on your bank statement as ‘Parkwood Theatres’. If you have any concerns about your payment or other order details, please contact the Box Office.

3. TICKET PRICES AND PAYMENT

The price of the ticket shall be the price set at the time we accept your order. All prices set are inclusive of VAT and any booking fees. Tickets can be collected from the Box Office during public opening hours or on the night of the show - pre-show opening times may vary, please check the venue website for specific information. E-ticket and postal delivery options are available on certain events, with the postal delivery option carrying an additional charge.

Ticket prices are subject to change and the venue reserves the right to change the prices of tickets and/or introduce discounts/special offers, which cannot be retrospectively applied to tickets already purchased.
All discounts are offered subject to availability and therefore tickets may not be available at all advertised prices at all times.  We reserve the right to revert back to last known ticket price if any incorrect amount has been posted online in error.

Concession/discounted/complimentary ticket prices must be applied for at the time of purchase and cannot be applied to tickets already purchased.

Proof of entitlement to a concession/discounted/complimentary ticket may be requested from the customer at the time of booking/collection and/or when they attend the Event. Failure to produce reasonable proof of entitlement to a concession/discount may invalidate the ticket and result in refusal of admittance or ejection from the venue. 

For more information on access ticket availability, please visit the specific venue website or contact the Box Office by email or during opening times.

Children (aged under 16) shall require their own ticket, which shall be at full ticket price if no child concessions are available at the time of booking. Infants in arms (children under 24 months as standard, subject to change) may be admitted free of charge to eligible shows (i.e. children’s shows and pantomimes). An infant in arms ticket will be required for admission in this circumstance. This is at the discretion of the venue/promoter and may be available for varied ages on certain shows.

4. DELIVERY

Tickets will be held at the Box Office for collection or may be eligible for e-ticket delivery, on certain shows. For an extra charge, tickets on certain events can be posted to the billing address of the debit/credit card holder unless We specifically offer you the facility for tickets to be sent to an alternative address. If you haven’t received your e-tickets or postal delivery tickets from us 72 hours prior to the event, please contact us. If tickets dispatched via Royal Mail post are returned to us as ‘addressee unknown’ we reserve the right to cancel your booking and make a refund of the ticket price only. Where there is not enough time to deliver tickets, you will be told at the point of purchase, the arrangements for collection of your tickets. If you are collecting your tickets from the venue Box Office, you must have the credit/debit card used to make the order with you. You may also be asked to confirm other order details in order to verify your identity.

5. CHANGES TO EVENT

The organiser of the event and/or the venue reserves the right to make alterations to the published event programme and casting where reasonably necessary. Customers with existing tickets may not be eligible for refunds, on this basis.

6. REFUNDS/EXCHANGES/RESALE

The below terms and conditions may vary per venue. Please see individual venue websites for specific booking conditions.

Ticket Exchange

If you are unable to attend the event through no fault of ours, we may offer a ticket exchange facility for a different performance of the same production, subject to availability.

In order to obtain an exchange you must contact us at least a week before the event. Tickets can be exchanged for a seat of the same value, within its current run at the same venue and will be subject to a per ticket exchange fee. If a discount has been applied to the tickets, then this will only be honoured within the original terms and conditions of the offer.

If the tickets are exchanged for tickets of a higher value, the difference must be paid. If the tickets are exchanged for tickets of a lower value, the difference may be retained by the producer of the event.

If the event has been booked through us for a promoter or group then an exchange may not be offered and we would refer to the promoter/group's own terms and conditions of sale.

Refunds

Tickets cannot be refunded unless the performance is cancelled or rescheduled (subject to below) or where there is a material change, as defined below, to the programme of event.

A 'material' change is a change which, in our reasonable opinion, makes the event materially different to the event that purchasers of the ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.  The refund for tickets equals the face value of the tickets purchased.
Depending on specific venue policy, we may be able to accept tickets returned for resale (in exchange for venue credit only); please contact the Box Office for more information and terms/conditions. 

Where an event is cancelled or rescheduled (subject to the below terms) by the venue or promoter, where an event is cancelled or rescheduled due to circumstances beyond our control, or where there is a material change to the programme of the event, you may be entitled to claim a refund. Please contact the Box Office for more information.

Refunds shall only be made to the person who purchased the tickets and, when possible, be made using the same method as was used to purchase the tickets. Where this is not possible, a refund may be made by BACS. These terms and conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice - www.adviceguide.org.uk

7. CONDITIONS OF ADMISSION

The venue reserves the right to refuse admission to a customer or to eject them from the venue in reasonable circumstances including for health and safety, licensing reasons or where a ticket is void. The management may remove a ticket holder who:

  • has behaved in the venue in a manner which, in the reasonable opinion of the venue has, or is likely to affect the enjoyment of other visitors; or
  • uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
  • in the reasonable opinion of the venue is acting under the influence of alcohol or drugs; or
  • fails, when required, to produce proof of identity or age.

You must comply with instructions and directions given by venue staff and stewards. No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour.

Children must be supervised at all times and supervision of children shall be by no less than 1 adult per 10 children. The management reserves the right to ask parents/supervisors to remove children if, in the opinion of the management, they are causing a disturbance.

8. RESTRICTIONS AND PROHIBITIONS

The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any venue is strictly forbidden. Unauthorised recordings, tapes, films or similar items may be confiscated and destroyed. Any recording made of an event in breach of these conditions shall belong to the promoter. The promoter and venue will not be liable for any loss, theft or damage to confiscated items.

By attending an event, ticket holders consent to filming and sound recording of themselves as members of the audience. The promoter may use such films and recordings (including any copies) without payment. Ticket holders shall not bring into the venue or display or distribute (whether for free or not) at the event any sponsorship, promotional or marketing materials.

Mobile telephones and messaging equipment must be switched off during the event. Alcohol purchased at the premises only may be consumed in public bars and other authorised areas. Smoking is not permitted in any area of the building.

The following are not permitted within any venue:

I) animals (with the exception of assistance dogs);

2) laser pens

3) Your own food and drink (unless permitted by the venue);

4) bottles, cans or glass containers (unless permitted by the venue);

5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives)

6) illegal substances.

Latecomers

Every effort shall be made to admit latecomers to events at a suitable break in the event, which may be the interval, but late admission cannot be guaranteed. Ticket holders may only leave and re-enter the venue during an event at the discretion of the management of the venue. Refunds will not be available for latecomers who miss part or all of a performance.

9. HEALTH AND SAFETY

Ticket holders must comply with all relevant statutes, safety announcements and venue regulations whilst attending the event. If ticket holders have any special requirements or concerns about any special effects which may be featured at the event, prior notice should be provided to the Box Office when ordering tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

10. DISPUTE RESOLUTION

Any concerns about a ticket holder’s seating arrangement or ability to view a production should be made promptly to the venue management either before or during the performance.
If any dispute arises out of these terms and conditions, we will attempt to settle it. To this end we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both parties.

11. FRIENDS MEMBERSHIP (where applicable at each venue)

The cost of the membership is nonrefundable.

Memberships are valid from the date of purchase until the end of the month one year after the purchase date.
The Hawth Friends Social Club the membership terminates on the 31st of July every year. The Hawth Centre Stage membership is for 1 calendar year.

The venue reserves the right to amend the cost of the membership and the benefits it provides without prior warning.

Members found, or reasonably suspected of, reselling their tickets for commercial gain may have their membership terminated without recompense.

12. DATA PROTECTION

Please see our Privacy Policy for details.

13. FOR RICKY GERVAIS ONLY

  • This event is for fans only and these special conditions are in place to ensure that tickets are purchased for personal use only and are not resold for profit and/or through unauthorised resale sites.
  • A strict limit of 4 tickets per person (and per household) per event applies. Any tickets purchased over this limit may be cancelled and invalidated.
  • Tickets must not be purchased with the intention of reselling them for commercial purposes and/or profit.
  • Only genuine mobile tickets will be accepted for entry (we’ll give you full instructions on how to access your mobile tickets after you book). If you purchased more than one ticket and ticket transfer is unavailable, your guests must be with you at time of entry.
  • Print outs and/or screenshots of mobile tickets will not be accepted for entry.
  • If you can no longer use your tickets and are not eligible for an exchange or refund, you may resell them through the Hawth Box Office only. Please call 01293 553636 to enquire about reselling your tickets.
  • You may not resell or offer to resell tickets for this event through any unauthorised resale site such as Viagogo or Stubhub, or for commercial purposes and/or profit.
  • Any tickets purchased, resold or offered for resale in breach of these special conditions may be cancelled and invalidated.
  • In the event of any inconsistency between these special conditions and any other applicable terms and conditions, these special conditions will apply.