If you’re planning on visiting us, below you’ll find everything you need to know ahead of your arrival.
Please note we no longer accept cash payments. Apple and Google Pay are accepted.
We have a variety of accessible features and spaces, including:
To find out more about The Hawth’s access and accessibility policy, click here.
What is your latecomers policy?
We try to accommodate latecomers by letting them in at a suitable break in the show. If a member of your party is running late we would advise that you leave their ticket at the Box Office for collection, they will then be escorted to their seat at a suitable point in the performance.
Please be aware that some shows/artists may place further restrictions on latecomers admittance (including no latecomers allowed) and on re-admittance.
Can I smoke?
The Hawth Theatre is a no smoking venue, this also includes the use of electronic cigarettes.
Do you have WIFI?
Wi-Fi is available for public use and there is no password required.
Is there somewhere I can leave my coat/bag?
The Hawth Theatre does not have a dedicated cloakroom, however if you need to store your possessions during the performance then please ask for the Duty Manager who can assist you.
It is recommended that large bags are not brought into the venue and you may be asked to show the contents of your bag before you are admitted into our performance spaces.
Is there somewhere I can leave my buggy?
For family shows there is an area where buggies and car seats can be stored, please ask a member of staff for further assistance when you arrive.
What should I bring for the amphitheatre?
The amphitheatre is an outdoor space and open to the elements so please bring suitable clothing and something to sit on i.e. a blanket, a cushion, or a foldable chair. Chairs can only be used at the back of the amphitheatre so that these do not impact on other people’s view of the performance.
Where is the merchandise on sale?
Many of the shows will have merchandise and programmes available to purchase. Merchandise is usually positioned in the lower foyer and if available then programmes are located either with a member of staff or from any of our retail points.
Please note The Hawth no longer accepts cash for any payments for tickets, merchandise, or food or drink.
When will the auditorium open for the show?
This varies from show to show although we would normally open the auditorium doors 15 minutes before the performance start time.
Announcements will be made once the doors are open but all times are subject to change.
When does the show finish/When is the interval?
Start and end times are advertised behind the bar, please note these times are only approximate and subject to change. Interval times vary but are typically 20 minutes in length.
Can I use my mobile phone?
Please turn mobile phones and pagers off during performances at the venue.
Can I photograph or film a show or event?
The use of cameras and filming equipment is strictly forbidden during all performances unless otherwise stated.
Is The Hawth an accessible venue?
The Hawth aims to be a welcoming and accessible venue for all visitors. We will always endeavour to support all our customers to access and enjoy our events and venue. For more information about accessing our venue please see our access page or contact the Box Office for advice.
When can I collect my tickets?
Tickets can be collected from the box office one hour before the performance you are attending. Restrictions may be made on certain events to avoid tickets appearing on secondary sales sites.
Where is the ticket desk?
In the foyer on the right as you enter the building
What do I need to collect my tickets?
The name and address they were booked under and the card used to pay for the tickets.
Do I need a ticket for my baby?
All members of the audience must have a valid ticket for the show they are attending, however, babes in arms (children under 24 months) will generally be expected to sit on a parent's lap and will therefore be admitted free of charge to those shows they may attend. If you wish for your child to have their own seat, you must purchase the appropriate child ticket for the show.
Children (aged from 2 to 16) require their own ticket and to occupy their own seat which shall be at full ticket price if no child concessions are available.
Children must be supervised at all times and supervision of children shall be by not less than 1 adult per 10 children.
The Management reserves the right to ask parents/ supervisors to remove children if, in the opinion of the Management, they are causing a disturbance to other patrons.
Can I take food/drinks into the auditorium or studio?
Drinks in plastic containers may be taken into the auditorium or studio. Hot drinks must be in takeaway cups with a secure lid.
No hot food is allowed within any performance area but sweets and snacks can be consumed and these are available to purchase from our cafe and bars.
Ice cream is also available to purchase either pre-show from our dedicated retail points or within the auditorium or studio during the interval.
All food and drink must be purchased at the venue. Due to licensing restrictions, only alcohol purchased at The Hawth may be consumed within the venue.
What time does the bar open/close?
For the majority of shows at the theatre the bars open two hours before the performance and close after the interval.
Whether you're coming to see a show, on holiday, visiting friends or family, or on business, here's a selection of hotels in the region you may wish to consider.