Tickets can be collected in person Mon-Sat, 12noon - 6pm or on the night of the performance you are attending. Restrictions may be made on certain events to avoid tickets appearing on secondary sales sites.
If you have opted for e-tickets these will have been emailed to you and can be presented to an usher on arrival on your phone or as a print out.
The name and address they were booked under and the card used to pay for the tickets.
Children over the age of 18 months require their own ticket. Where promoters require tickets for younger children, this will be clearly stated at the time of purchase. If no concessionary rate is available, tickets will be charged at the full price at the time of booking.
The Management reserves the right to ask parents/ supervisors to remove children if, in the opinion of the Management, they are causing a disturbance to other patrons.
The Hawth Theatre is a no smoking venue, this also includes the use of electronic cigarettes.
Please turn mobile phones and pagers off during performances at the venue.
The use of cameras and filming equipment is strictly forbidden during all performances unless otherwise stated.
Children under the age of 16 must be supervised at all times by an adult aged 18 or over, except when undertaking a participatory activity. Supervision must be provided at a ratio of no fewer than one adult per ten children, and the supervising adult must be seated next to the children
The Management reserves the right to ask parents/ supervisors to remove children if, in the opinion of the Management, they are causing a disturbance to other patrons.
For the majority of shows at the theatre the bars open two hours before the performance and close after the interval.
Drinks in plastic containers may be taken into the auditorium or studio. Hot drinks must be in takeaway cups with a secure lid.
No hot food is allowed within any performance area but sweets and snacks can be consumed and these are available to purchase from our cafe and bars.
Ice cream is also available to purchase either pre-show from our dedicated retail points or within the auditorium or studio during the interval.
All food and drink must be purchased at the venue. Due to licensing restrictions, only alcohol purchased at The Hawth may be consumed within the venue.
Many of the shows will have merchandise and programmes available to purchase. Merchandise is usually positioned in the lower foyer if available, and programmes are located either with a member of staff or from any of our retail points.
Please note The Hawth no longer accepts cash for any payments for tickets, merchandise, or food or drink.
This varies from show to show although we would normally open the auditorium doors 15 minutes before the performance start time.
Announcements will be made once the doors are open but all times are subject to change.
Where we have the running time for a performance in advance, this will be included on the show page of the website. Sometimes this information is not available until the last minute; therefore, please check back if you cannot see it initially or look on the blackboard behind The Hawth bar on arrival.
We try to accommodate latecomers by letting them in at a suitable break in the show. If a member of your party is running late we would advise that you leave their ticket at the Box Office for collection, they will then be escorted to their seat at a suitable point in the performance.
Please be aware that some shows/artists may place further restrictions on latecomers admittance (including no latecomers allowed) and no re-admittance.
The amphitheatre is an outdoor space and open to the elements so please bring suitable clothing and something to sit on i.e. a blanket, a cushion, or a foldable chair. Chairs can only be used at the back of the amphitheatre so that these do not impact on other people’s view of the performance.
Yes. Wi-Fi is available for public use and there is no password required.
The Hawth Theatre does not have a dedicated cloakroom, however if you need to store your possessions during the performance then please ask for the Duty Manager who can assist you.
It is recommended that large bags are not brought into the venue and you may be asked to show the contents of your bag before you are admitted into our performance spaces.
For family shows there is an area where buggies and car seats can be stored, please ask a member of staff for further assistance when you arrive.
The Hawth is a cashless venue.
The Hawth aims to be a welcoming and accessible venue for all visitors. We will always endeavour to support all our customers to access and enjoy our events and venue. For more information about accessing our venue please see our access page