Tickets will be held at Box Office for you unless you wish to receive them in the post (in which case there will be a £1 charge). Please bring your confirmation email or the card you paid with when collecting your tickets. Alternatively, for most shows there will be the option of selecting e-tickets which you can print or show on your phone to gain admission.

Online Bookings

The Playhouse’s online booking service offers a secure way of booking tickets with the option of choosing your own seats.

We would ask wheelchair users, hard of hearing or visually impaired patrons, those with special access or seating requirements, and those using The Playhouse vouchers to call the Box Office on 01934 645544.

If you are booking online with us for the first time, we advise you to create an account before looking for tickets as they will only be held for a certain amount of time and may be released before you finish creating your account.

Offline Bookings

Personal Bookings: Opening hours Monday - Saturday 10am - 5pm (or closing 15mins after Curtain Up if on a show day) and Sundays two hours prior to any performance.

Telephone Bookings: Monday - Saturday 10am - 5pm on 01934 645544

Credit/Debit Cards: We accept all major credit/debit cards. Please note we do not accept American Express

Refunds, Exchanges & Resale

Please check your tickets carefully when booking as we are unable to offer refunds on tickets sold, however, if a performance is sold out the Box Office are happy to try and resell tickets that cannot be used. Please note that all ticket resales and transfers are subject to an administration charge. 


  • Details of discounts are given with each performance. Only one discount may be claimed for each ticket. Please note not all discounts apply to all productions. Not all discounts are available online. 
  •  Children - under 16 years old.
  •  Babes in Arms – under 3 years old (unless otherwise specified).
  •  Over 60s - people of 60 years and over.
  •  Students - people over 16yrs old and in full time education.
  •  Friends of The Playhouse – Friends of The Playhouse should quote their membership number when booking by phone or post.
  •  Group/School - groups of 10 or more. One teacher free for every 10 students in schools booking, unless stated otherwise.
  •  Family of four - (mininum of one adult and two children).

Gift Vouchers

The Playhouse Theatre gift vouchers are available from the Box Office to any value and are valid for one year from date of issue. Please note, we do not accept Theatre Tokens. 

Other Information

In the interests of all our patrons, please make sure mobile phones are switched off during performances. Photography, video and recording of performances is strictly prohibited unless prior permission has been obtained.

Pushchairs and baby carriers  are not allowed in the Theatre, but we may be able to keep them for you, subject to space available.