The Hazlitt Theatre online booking service offers a secure way of booking tickets with the option of choosing your own seats.

We ask wheelchair users or visually impaired patrons, those with special access or seating requirements to contact the Box Office on 01622 758611 ahead of their visit.

If you are hard of hearing or have any speech difficulties, please email Box Office - hazlitt.boxoffice@parkwoodtheatres.co.uk or book online.

If you are booking online with us for the first time, we advise you to create an account before looking for tickets as they will only be held for a certain time and may be released before you finish creating your account.

Booking tickets

Offline bookings

Personal bookings: Opening hours Monday - Saturday 10:30am - 14:30pm.

Evenings and Sundays tickets can be collected 1 hour prior to the performance for events in the main auditorium and 30 minutes prior to performance  for events in the Exchange Studio. The Box Office will remain open for 15mins after Curtain Up on a show day.

Postal bookings: Box Office, The Hazlitt Theatre, Earl Street, Maidstone, Kent ME14 1PL. Please enclose a day and evening telephone number in case there is a query regarding your booking. Please make cheques payable to Parkwood Leisure.

Telephone bookings: Monday - Saturday 10:30am - 14:30pm on 01622 758611 The Hazlitt Theatre operates a call queuing system. Reservations can be held for 7 working days before being released for sale. Flexible reservation periods are available for school and group bookings. Please contact the Box Office on 01622 758611.

Credit/Debit cards: We accept all major credit/debit cards. Please note we do not accept American Express or Diners Club cards

Refunds, exchanges & resale

The Hazlitt Theatre operates a ‘no refund’ policy. Tickets may be exchanged for another performance of the same show in advance of the date of the booked performance if applicable. Exchanges will not be made following the performance. The exchange/reprinting of tickets will incur a fee of 50p.

In the unlikely event of a performance being cancelled a full exchange/credit/refund will be offered free of charge.

Access

Customers with Access requirements please click here for further information.  Unless otherwise specified, doors open 1 hour before show time in the main house and 30 minutes before shows at the Exchange Studio.  Please leave plenty of time to get to the theatre.

Discounts

Details of discounts are given with each performance. Only one discount may be claimed for each ticket. Please note not all discounts apply to all productions.

  • Children - under 16 years old (must always be accompanied by an adult)
  • Over 65s - people of 65 years and over.
  • Group/School - groups of 10 or more. One teacher free for every 10 students in schools booking or as stated.
  • Family rate as stated or enquire with the Box Office who will be happy to assist.

Ticket offers

Any offers promoted on our social media / email cannot be used on existing full-priced previously purchased tickets.

Theatre tokens

Society of London Theatre Tokens are available for sale and redemption from the Box Office only. They are widely accepted at over 240 national theatres.  For a full list of participating venues visit: www.solt.co.uk  We recommend that the venue is always contacted regarding acceptance of tokens prior to any visit.

Other information

In the interests of all our patrons, please make sure mobile phones are switched off during performances. Photography, video and recording of performances are strictly prohibited unless prior permission has been obtained.

Pushchairs are not allowed in the Theatre or Studio, but we may be able to keep them for you, subject to space available.  A small number of Booster Seats are available on a first  come first served basis.  To avoid any disappointment you are also welcome to bring your own booster seat (car or cushion) as long as it does not obstruct any other patron.

Smoking or the use of E-Cigarettes is prohibited.

Seating plan

Please note that some seats may not be available on certain shows.  There is no lift to the balcony, which can only be accessed by stairs.  For more detailed seating information please visit our Access page or get in touch

Smoking or the use of E-Cigarettes is prohibited. Click here to view our seating plan.

Secure My Booking

Ticket Refund Protection with Secure My Booking

We’ve partnered with Secure My Booking to give you extra peace of mind when booking your tickets.

Plans can change. If something unexpected means you can’t attend your event, adding ticket protection allows you to apply for a refund of 100% of your ticket cost, subject to the terms.

You can add this protection during checkout on most performances.

What’s covered?

If you choose to add Secure My Booking, you can apply for a refund if you’re unable to attend due to:

  • Accident or illness affecting the ticket holder
  • Death of the ticket holder or an immediate family member
  • Travel  delays or disruption
  • Adverse weather preventing attendance
  • Burglary, fire or flood at your home

And more.         

What’s not covered?

There are some exclusions to be aware of:

  • Event cancellation by the venue (you’ll be refunded directly by us in this case)
  • Changing your mind or deciding not to attend
  • The protection fee itself
  • Not attending without a valid reason
  • Circumstances due to a lack of reasonable care

Full details can be found here:
https://securemybooking.com/terms/uk/         

Need to make a claim?

Making a claim is simple and done online.

If you’re unable to attend your event, submit your request within 60 days of the event date at:
www.ticket-refunds.com

You’ll be asked to provide supporting documents depending on your reason.

Please note: the venue cannot process refund requests unless an event is cancelled.