COVID-19 - Your Visit

COVID-19 - Your Visit to Castle Theatre

As a response to the COVID-19 pandemic, we have updated some of our policies and procedures to ensure the safety of our customers and staff. These will be regularly reviewed, in line with any changes or updates to guidance from the government and other bodies.

 

Social distancing & distanced seating

We will be operating on a reduced capacity for all shows, for the foreseeable future. This is to ensure that we are meeting all of the social distancing standards.

Relevant distances will be marked on the floors, walls and stairs as you make your way through the building. Please ensure that you stick to these as best you can, so that we can keep all of our customers and staff safe.

Our toilets are in operation but will have a reduced capacity. Maximum numbers in each toilet will be marked on the door.

The seating availability in the Auditorium has been heavily reduced, to accommodate a 1M+ distance side-to-side and nose-to-nose. To allow for the safe seating of customers, we ask that you arrive as early as possible (doors open up to one hour before a performance).

 

Face masks

Face masks are mandatory within the theatre and front of house areas, and should be worn at all times, unless eating or drinking (or if you have a medical exemption). This includes the journey to and from your seats, as well as any Box Office, bar or toilet visits.

Our staff will be wearing masks during all public-facing activities, as well as face shields and other PPE where appropriate.

 

Sanitising stations

We have set up visible hand sanitising stations around our front of house areas (including at the Box Office, the bar and on entrance to the main theatre). We will be encouraging our customers to use these as regularly as possible.

 

Regular cleaning & ventilation

We will be undertaking an enhanced cleaning schedule. All customer facing areas will undergo rigorous cleaning at regular intervals (before, during and after your visit). This includes high contact surfaces, such as toilets, tables/chairs, handrails and door handles etc.

To ensure a good supply of fresh air within the foyer and Auditorium areas, we will keep doors and windows open (where possible).

 

Screens

Our Box Office and Bar sales positions are now fitted with screens, for the safety of our customers and staff.

 

Cashless payment

For the foreseeable future, we will be operating a cashless payment system. You will be able to pay for your tickets and drinks using our card machines only (either contactless or chip+pin). By ceasing the transfer of cash, we are hoping to be able to better keep our customers and staff safe.

 

Test and Trace

We are registered as a venue on the NHS COVID-19 phone app. If you are able, we encourage you to scan the barcode on the posters at our entrances when you arrive. This aids the NHS with tracking possible COVID-19 issues and outbreaks. On leaving, you can scan the barcode again; otherwise, you are automatically logged as out of the building at midnight.

When booking, we will also request a phone number, in an effort to support the Test and Trace system.

 

Find Us

Castle Theatre
Castle Way, Wellingborough
NN8 1XA