COVID-19 - Your Visit

COVID-19 - Your Visit to Castle Theatre

 

From 19 July 2021, we will be operating with no formal restrictions in place at our venue. This means that certain regulations previously in place, such as limited capacities and social distancing, will no longer apply. This is subject to continued change, in line with any updates to guidance or regulations from the government and other bodies.

 

We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre. To find out more about See It Safely, please click here.

 

If you are unwell before an event

If you have any of the symptoms below, are self-isolating or are waiting for results for a COVID-19 test/have received a positive result for a COVID-19 test, please do not visit Castle Theatre.

For all shows until further notice, where you can no longer attend a show (either original date or rescheduled) due to COVID-19 shielding or positive test results, you may be eligible for a refund. Please contact our Box Office for more information.

Confirmed symptoms of COVID-19 include (but are not limited to):

- A high temperature - this means you feel hot to touch on your chest or back (you do not need to measure your temperature, although 37.8℃ or higher is the official measure of a high temperature)

- A new, continuous cough - this means coughing a lot for more than an hour, or 3 or more coughing episodes on 24 hours (if you usually have a cough, it may be worse than usual

- A loss of, or a change to, your sense of smell or taste - this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal

 

Social distancing

As social distancing will cease to be in place nationally from 19 July, we will no longer be operating with routing systems, reduced capacity seating or any of the other procedures previously mandated (e.g. maximum capacities in toilets and lifts).

 

Face masks

Customers and visitors are strongly encouraged to continue to wear face masks while in and around the venue, unless exempt or eating/drinking.

We ask that you respect the decision of our staff who wish to continue to wear face masks, face shields and other PPE while in public facing areas. 

 

Sanitising stations

We have set up visible hand sanitising stations around our front of house areas (including at the Box Office, the bar and on entrance to the main theatre). We will be encouraging our customers to use these as regularly as possible.

 

Regular cleaning & ventilation

We will be undertaking an enhanced cleaning schedule. All customer facing areas will undergo rigorous cleaning at regular intervals (before, during and after your visit). This includes high contact surfaces, such as toilets, tables/chairs, handrails and door handles etc.

To ensure a good supply of fresh air within the foyer and Auditorium areas, we will keep doors and windows open (where possible). During shows, doors will remain closed with staff carrying out regular checks of our fresh air percentages and CO2 levels. If these are at unsatisfactory levels, the theatre doors will be opened to provide better ventilation.

Due to higher levels of ventilation, the venue (including the auditorium) may be cooler in temperature than usual. We recommend that all customers wear suitable layers, in order to mitigate this possibility.

 

Tickets

We encourage you to choose the e-ticket option for your tickets to avoid overcrowding in the Box Office area, however a Care of Box Office (COBO) service will still be available. We will be selling tickets on the door for the performance taking place at that time, subject to availability.

 

Card/contactless payments

For the foreseeable future, we will be asking our customers to pay with card or contactless methods where possible. Cash payments will still be accepted if absolutely necessary, but we would urge you to consider other methods in the first instance. By limiting the transfer of cash, we are hoping to be able to better keep our customers and staff safe.

 

Entry times & intervals

Our theatre will open at an appropriate time for the start of the show, according to the audience levels for the performance. As standard, we will open 30 minutes before the show start time but this may be increased up to 1 hour before the show for busier events.

Our toilets will be open as usual for our customers (before, during and after shows).

For any show intervals, we ask that you pre-order any interval drinks to avoid overcrowding in the bar and foyer areas.

 

Access customers

For our access customers, we ask that you get in touch with our Box Office to discuss any extra requirements you may have in advance of your visit to the theatre.

Our lift will be accessible, with no limits to its capacity (other than usual people/weight limits).

 

Test and Trace

It is no longer a legal requirement for us to collect names and contact details from all customers. 

However, we will still display the NHS COVID-19 QR code and encourage customers and other visitors to check in when you arrive. This aids the NHS with tracking possible COVID-19 issues and outbreaks.

 

If you show symptoms after visiting our theatre

Please contact us at castle.info@parkwoodtheatres.co.uk or 01933 270 007.

 

Further information or issues

If you require any further information at this point, or if you have issues regarding any of the points above, please contact us at castle.info@parkwoodtheatres.co.uk

Find Us

Castle Theatre
Castle Way, Wellingborough
NN8 1XA