Coronavirus Statement for Customers

COVID-19 Updates


We are excited to announce that we will be reopening in May 2021! Based on the Box Office opening hours below (and subject to any change in government regulation), we will reopen to our customers from Monday 17 May 2021.

These have been formulated from the latest government advice and regulation and, with these new policies, we are confident that we can offer our customers an experience that is safe, secure and enjoyable!

 

Please click here to be directed to our Visiting page and learn more.

 

As the situation surrounding the COVID-19 pandemic is constantly changing and developing, we will continue to adapt our approach in line with new and updated guidance. We will do our best to make sure that customers booked to visit the Theatre are aware of all of the new information, but please check back here (and at the page linked above) before your visit to ensure you have the most up to date information.

 
We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre. To find out more about See It Safely, please click here.

 

What performances have been affected?
A full list of performances that have been rescheduled and cancelled to date can be found here

Please note, all dates remain subject to change and we’ll continue to update this information as and when we receive communication from promoters.

 

Impacts on Box Office opening hours & practices
We will be reopening for limited hours for in-person and telephone enquiries, at the following times, from Monday 17 May (excluding bank holidays):

Monday to Friday - 10am to 2pm

With the standard social distancing guidelines in place, we will be operating with a reduced staff - please bear with us regarding call pick-up times and email responses.

 

Will my current tickets be valid for the rescheduled date or will new tickets be issued?
Unless you have heard otherwise from us directly, current tickets will be accepted upon entry of the theatre (providing they are still valid/no refunds have been issued).

For shows that are subject to social distancing, we will be issuing new tickets (either e-tickets or physical tickets to be collected at the Box Office on the night).

 

Will I be able to have the same seats for the rescheduled date?

For shows that are subject to social distancing, you may have been moved in order to help us observe 1M+ regulations and reduced seating capacities. Your new tickets will hold this information or you can contact our Box Office for more details.

For shows with full capacity seating, it is likely that you will still be allocated to your original seats.

 

I can’t make the rescheduled date?
If you find that you are no longer able to attend please contact the Box Office once we reopen to arrange the return of your tickets - either for a venue credit towards a future booking or a refund to the original payment method.

 

Are you honouring gift vouchers and account credits that expired during the closure period?
Yes, all gift voucher purchases and account credit that expired during our closure period will be honoured. We have sent out an update to all of the affected customers regarding this recently and will be contacting all of our non-email customers with outstanding balances in due course.

 

How will I know if the situation changes further?
We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them.

If you have any further queries in advance of your visit, please contact our Box Office by emailing castle.boxoffice@parkwoodtheatres.co.uk, leaving us a message at 01933 270 007 or by directly messaging us on Facebook @castletheatrewellingborough / Twitter @castle_WEL / Instagram @castletheatrewel - if not, we look forward to welcoming you back to the theatre shortly!

Find Us

Castle Theatre
Castle Way, Wellingborough
NN8 1XA