Coronavirus Statement for Customers

COVID-19 Updates

Due to the ongoing Covid-19 crisis, we are sorry to inform you that all March 2020 to March 2021 performances at Castle Theatre have been suspended and would like to apologise for any inconvenience this will cause. We are working to reschedule as many of the affected performances as we can. Below, we have provided further information, and answered some of your questions.

We are exicited to welcome our customers back to the theatre very soon - we've been working on our new policies and procedures to keep our customers and staff safe during our performances. Please click here to learn more.

What performances have been affected? 

A list of performances that have been rescheduled and cancelled can be found here. If your performance is not currently listed, we are grateful for your patience as we work with the producers and promoters of all remaining shows and will be in touch with you as soon as possible.

Please note dates remain subject to change and we’ll continue to update this information over the coming weeks. 

 

Will my current tickets be valid for the rescheduled date or will new tickets be issued? 

All existing tickets will no longer be valid for the rescheduled dates. New tickets will be issued closer to the performance date and more information will go out about this soon.

 

I still haven’t heard from anyone at your venue about my booking? 

To ensure the safety of our staff and following government regulations, most of our staff have been furloughed pending further guidance from the government. As soon as it’s safe for our teams to return to work we’ll be in contact with those customers affected.   

For customers who don't have email addresses on our system: we have been able to send out letters to you for cancelled shows, but have been unable to do this for rescheduled shows (due to the large volume of customers on our rescheduled list). We will be getting in touch with you via phone when our Box Office team returns, to update you on any relevant details and help with any queries.

 

Will I be able to have the same seats for the rescheduled date? 

We will do our best to ensure you are kept in the same seats that you purchased, however this may not always be the case. In cases where we have had to move shows on to socially distanced seating plans and other situations where manual changes have to be made to your order, we will be unable to guarantee the exact same seats. In these cases, we will try to put you as close as possible to the original seats chosen.

 

I can’t make the rescheduled date?

If you find that you are no longer able to attend please contact the Box Office once we reopen to arrange the return of your tickets - either for a venue credit towards a future booking or a refund to the original payment method.

 

My show hasn’t been rescheduled but if the theatre remains closed it could be, what should I do?

Please continue to check the website for further updates on performances as we’ll be announcing any updates weekly on this platform first, prior to our team making contact with you to discuss options for when our theatres reopen.  

 

How will I know if the situation changes further?

We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them.

 

How can I help?

As a venue we are largely reliant on box office income in order to continue to provide the best of live entertainment to the community. We understand these are difficult times for both customers and businesses. We understand this situation affects everyone differently, but if you are in a position to help, we would be extremely grateful if you would consider making a donation, or providing any unspent remaining account credit to assist us to relaunch the venue at this time we would be grateful. Whatever you decide we would like to thank all our customers for the continued support we have received.

 

Are you honouring gift vouchers and account credits that expire during the closure period?

Yes, all gift voucher purchases and account credits that expired during our closure period will be honoured. We will send out an update to all customers once we have reopened to confirm these details.

 

Virtual Theatre at Home

Despite our stage doors being closed, we still want to inspire and entertain our customers. We've curated a collection of our favourite performances from around the world, ensuring that you can enjoy the very best theatrical offering, safe and sound at home.

 

Theatre at Home
 

Once again, thank you for your continued support. Being able to continue enjoying some of the finest performances available at home we hope means you're as keen as ever to come and visit us when we open our doors again.

We understand that we are in unprecedented times and we really hope that you stay safe through the challenging weeks ahead.

Thank you,

Castle Theatre

Find Us

Castle Theatre
Castle Way, Wellingborough
NN8 1XA