Coronavirus Statement for Customers

COVID-19 Updates

 

From 19 July 2021, we will be operating with no formal restrictions in place at our venue. This means that certain regulations previously in place, such as limited capacities and social distancing, will no longer apply. More information about this can be found on our Visiting page, linked below.

 

Please click here to be directed to our Visiting page and learn more.

These updates are based on the latest government advice and regulations. As the situation surrounding the COVID-19 pandemic is constantly changing and developing, we will continue to adapt our approach in line with new and updated guidance. We will do our best to make sure that customers booked to visit the Theatre are aware of any updated information, but please check back here (and at the page linked above) before your visit to ensure you have the most up to date information.

 

We are proud to be a See It Safely accredited venue, in association with Society of London Theatres and UK Theatre. To find out more about See It Safely, please click here.

 

What performances have been affected?

A full list of performances that have been rescheduled and cancelled to date can be found here

Please note, all dates remain subject to change and we’ll continue to update this information as and when we receive communication from promoters.

 

Impacts on Box Office opening hours & practices

We will continue to operate limited Box Office opening hours indefinitely, opening for telephone and in-person enquiries at the times below:

Monday to Friday - 10am to 2pm

We can be contacted via email (castle.boxoffice@parkwoodtheatres.co.uk) outside of these times and we will endeavour to get back to you ASAP.

 

Will my current tickets be valid for the rescheduled date or will new tickets be issued?

Unless you have heard otherwise from us directly, current tickets will be accepted upon entry to the theatre (providing they are still valid/no refunds have been issued).

If you have been contacted about receiving new tickets, these will be available either as e-tickets or as physical tickets to be collected at the Box Office on the night of the show.

 

Will I be able to have the same seats for the rescheduled date?

It is likely that you will still be allocated to your original seats. You can enquire with our Box Office to confirm this for certain.

 

I can’t make the rescheduled date?

If you find that you are no longer able to attend a rescheduled date, please contact the Box Office to discuss your options. Shows that are going ahead on their original date and have not been affected by COVID-19 are subject to our standard refund policy and, in most cases, will not be eligible for refunds.

 

Are you honouring gift vouchers and account credits that expired during the closure period?

Yes, all gift voucher purchases and account credit that expired during our closure period will be honoured. We have sent out an update to all of the affected customers regarding this recently. If you have any questions or concerns on this matter, please contact our Box Office.

 

How will I know if the situation changes further?

We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them.

If you have any further queries in advance of your visit, please contact our Box Office by emailing castle.boxoffice@parkwoodtheatres.co.uk, leaving us a message at 01933 270 007 or by directly messaging us on Facebook @castletheatrewellingborough / Twitter @castle_WEL / Instagram @castletheatrewel - if not, we look forward to welcoming you back to the theatre shortly!

Find Us

Castle Theatre
Castle Way, Wellingborough
NN8 1XA