Coronavirus Statement for Customers


Covid Update: Stay safe and we look forward to welcoming you back in the future.  
This website and social media will be kept up to date with the latest developments and we will be in touch with customers with tickets for future shows as the situation changes.

​Stay safe and thank you for supporting us. 


We have been 'See It Safely' approved

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. 

We've also been awarded a Good To Go Covid-19 Industry Standard Award by Visit England in recognition that we have followed government and industry COVID guidelines. More

 

What can I expect when I visit The Hawth?

For detailed information and click here 

 

Cancelled/Rescheduled performances

Many performances at The Hawth have been cancelled or rescheduled and we apologise for the inconvenience this will cause. The website has all the latest dates for performances.

 

Will my current tickets be valid for the rescheduled date or will new tickets be issued? 

Your original tickets will be valid for the same seats on the new date. We will move your booking over to the new date for the rescheduled performance, therefore please ensure you retain your current tickets. If you have not yet collected your tickets please bring a photographic ID or the card used to book the tickets in the name of the original booking with you when you attend the rescheduled performance.    

 

I can’t make the rescheduled date?

If you find that you are no longer able to attend please contact the Box Office once we reopen to arrange the return of your tickets - either for a credit towards a future booking or a refund to the original payment method.

 

My show hasn’t been rescheduled but if the theatre remains closed it could be, what should I do?

Please continue to check the website for further updates on performances. Our team will be in touch with you as if performances are rescheduled or cancelled to discuss options.  


How can I help?

As a venue we are largely reliant on box office income in order to continue to provide the best of live entertainment to the community. 

These are difficult times for the theatre. We understand this situation affects everyone differently, but if you are in a position to help, we would be extremely grateful if you would consider making a donation, to assist us to re-open the venue. Whatever you decide we would like to thank all our customers for the continued support we have received and we look forward to welcoming you back.

You can donate here.

 

Are you honouring gift vouchers and Friends memberships that expire during the closure period?

Yes we will be extending the expiry period on all gift vouchers, account credits and Friends memberships. We will be in contact when box office fully re-opens.

 

 

 

Find Us

The Hawth,
Hawth Avenue, Crawley
RH10 6YZ