Coronavirus Statement for Customers

Public Announcement - Coronavirus

Due to the ongoing Covid-19 crisis, we are sorry to inform you that all performances at Parkwood Theatres venues across the UK have been suspended and would like to apologise for any inconvenience this will cause. We are working to reschedule as many of the affected performances as we can.

 

What performances have been affected? 

A list of performances that have been cancelled or rescheduled can be found here. If your performance is not currently listed,  we are grateful for your patience as we work with the producers and promoters of all remaining shows and will be in touch with you as soon as possible.

Please note dates remain subject to change and we’ll continue to update this information over the coming weeks. If we have not been able to reschedule a show and it has been cancelled then we are in the process of contacting customers individually.

 

When will I receive my refund?

If your show has been cancelled and you have selected the original payment refund option, these requests will be processed by our Box Office once we have reopened.

 

Will my current tickets be valid for the rescheduled date or will new tickets be issued? 

Yes, your original tickets will be valid. We will move your booking over to the new date for the rescheduled performance, therefore please ensure you retain your current tickets. If you have not yet collected your tickets please bring a photographic ID or the card used to book the tickets in the name of the original booking with you when you attend the rescheduled performance.    

 

I still haven’t heard from anyone at your venue about my booking? 

To ensure the safety of our staff and following government regulations most of our staff have been furloughed pending further guidance from the government. As soon as it’s safe for our teams to return to work we’ll be in contact with those customers affected. Thank you for your patience and understanding at this difficult time.  

 

Will I be able to have the same seats for the rescheduled date? 

Yes. We’ll ensure that you remain booked in the same seats as expected on your original booking.  

 

I can’t make the rescheduled date?

If you find that you are no longer able to attend please contact the Box Office once we reopen to arrange the return of your tickets - either for a venue credit towards a future booking or a refund to the original payment method.

 

My show hasn’t been rescheduled but if the theatre remains closed it could be, what should I do?

Please continue to check the website for further updates on performances as we’ll be announcing any updates weekly on this platform first, prior to our team making contact with you to discuss options for when our theatres reopen.  

 

How will I know if the situation changes further?

We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them.

 

How can I help?

As a venue we are largely reliant on box office income in order to continue to provide the best of live entertainment to the community. We understand these are difficult times for both customers and businesses. We understand this situation affects everyone differently, but if you are in a position to help, we would be extremely grateful if you would consider making a donation, or providing any unspent remaining account credit to assist us to relaunch the venue at this time we would be grateful. Whatever you decide we would like to thank all our customers for the continued support we have received.

 

Are you honouring gift vouchers that expire during the closure period?

Yes we will be, but are currently working out the best method to ensure this with our ticketing system supplier

 

Virtual Theatre at Home

Despite our stage doors being closed, we still want to inspire and entertain our customers. We've curated a collection of our favourite performances from around the world, ensuring that you can enjoy the very best theatrical offering, safe and sound at home.

 

Theatre at Home
 

Once again, thank you for your continued support. Being able to continue enjoying some of the finest performances available at home we hope means you're as keen as ever to come and visit us when we open our doors again.

We understand that we are in unprecedented times and we really hope that you stay safe through the challenging weeks ahead.

Thank you,

The Hawth Theatre
 

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Find Us

The Hawth,
Hawth Avenue, Crawley
RH10 6YZ