Coronavirus Statement for Customers

Welcoming You Back

We hope in the near future to be able to welcome you back to your theatre. In the meantime, the experience we've built up running socially distanced shows during the summer/autumn before we had to close our doors again, and by strictly following all government legislation and advice, we are ready to offer a safe environment for you to enjoy the magic of live performance once again.
 

We have been 'See It Safely' approved

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. 

We've also been awarded a Good To Go Covid-19 Industry Standard Award by Visit England in recognition that we have followed government and industry COVID guidelines. More

 

What can I expect when I visit The Hawth?

For detailed information and click here 

 

Cancelled/Rescheduled performances

Many performances at The Hawth have been cancelled or rescheduled (and continue to be) and we apologise for the inconvenience this will cause.  We hope we hope to return to socially distanced performances in December that will follow the latest government legislation and advice. The website has all the latest dates for performances.

 

When will I receive my refund?

If your show has been cancelled and you have selected the original payment refund option, our Box Office are in the process of refunding these requests. As the majority of our staff remain furloughed through these difficult times, this will take longer than usual so thank you for your patience.

 

Will my current tickets be valid for the rescheduled date or will new tickets be issued? 

Your original tickets will be valid for the same seats on the new date. We will move your booking over to the new date for the rescheduled performance, therefore please ensure you retain your current tickets. If you have not yet collected your tickets please bring a photographic ID or the card used to book the tickets in the name of the original booking with you when you attend the rescheduled performance.    

 

I can’t make the rescheduled date?

If you find that you are no longer able to attend please contact the Box Office once we reopen to arrange the return of your tickets - either for a venue credit towards a future booking or a refund to the original payment method.

 

My show hasn’t been rescheduled but if the theatre remains closed it could be, what should I do?

Please continue to check the website for further updates on performances as we’ll be announcing any updates weekly on this platform first, prior to our team making contact with you to discuss options.  

 

How will I know if the situation changes further?

We will be updating these FAQs, our website and social media channels as necessary. Please continue to check them. We will be in touch directly with customers with tickets for specific shows via email. 

 

How can I help?

As a venue we are largely reliant on box office income in order to continue to provide the best of live entertainment to the community. We understand these are difficult times for both customers and businesses.

We understand this situation affects everyone differently, but if you are in a position to help, we would be extremely grateful if you would consider making a donation, or providing any unspent remaining account credit to assist us to relaunch the venue at this time we would be grateful. Whatever you decide we would like to thank all our customers for the continued support we have received. You can donate here.

 

Are you honouring gift vouchers and Friends memberships that expire during the closure period?

Yes we will be extending the expiry period on all gift vouchers, account credits and Friends memberships. We will be in contact when box office re-opens.

 

 

 

Find Us

The Hawth,
Hawth Avenue, Crawley
RH10 6YZ