Coronavirus Statement for Customers

Covid Update: We look forward to welcoming you back in the future.  

This website and social media will be kept up to date with the latest developments and we will be in touch with customers with tickets for future shows as the situation changes.

​Stay safe and thank you for supporting us. 


Box Office

The Box Office is closed to personal callers but we are operating a phone service Monday - Friday 12noon - 4pm. You can also email us at


What can I expect when I visit The Hawth?

For detailed information click here 


Making purchases at the Theatre

At present the theatre is unable to accept cash and all payments must be made by card/smartphone when you visit us.


Cancelled/Rescheduled performances

Some performances continue to be rescheduled in response to the pandemic. Customers with tickets will always be emailed about these changes in advance of the general public and the website is up to date with the latest information.


Will my current tickets be valid for the rescheduled date or will new tickets be issued? 

Your original tickets will be valid for the same seats on the new date. We will move your booking over to the new date for the rescheduled performance, therefore please ensure you retain your current tickets. If you have not yet collected your tickets please bring a photographic ID or the card used to book the tickets in the name of the original booking with you when you attend the rescheduled performance.    


How can I help?

As a venue we are largely reliant on box office income in order to continue to provide the best of live entertainment to the community. 

The pandemic has been particularly challenging for the theatre. We understand this situation affects everyone differently, but if you are in a position to help, we would be extremely grateful if you would consider making a donation, to assist us in our recovery. Whatever you decide we would like to thank all our customers for the continued support we have received and we look forward to welcoming you back.

You can donate here.


Are you honouring gift vouchers and Friends memberships that expire during the closure period?

Yes we have extended the expiry period on all gift vouchers, and account credits. Please check your spam folders if you have not received an update from us.


We have been 'See It Safely' approved

We have been granted the use of Society Of London Theatre & UK Theatre's 'See It Safely' mark. The mark certifies that we are complying with the latest Government and industry COVID-19 guidelines, to ensure the safety of our staff and audiences. 

We've also been awarded a Good To Go Covid-19 Industry Standard Award by Visit England in recognition that we have followed government and industry COVID guidelines. More


Find Us

The Hawth,
Hawth Avenue, Crawley
RH10 6YZ