Booking

Tickets will be held at Box Office for you unless you wish to receive them in the post (in which case there will be a £1 charge). Please bring your confirmation email or the card you paid with when collecting your tickets.

Tickets cannot be collected by a third party unless consent is given to us via email prior to collection.

Online Bookings

The Hazlitt Theatre online booking service offers a secure way of booking tickets with the option of choosing your own seats.

We would ask wheelchair users, hard of hearing or visually impaired patrons, those with special access or seating requirements to call the Box Office on 01622 758611.

If you are booking online with us for the first time, we advise you to create an account before looking for tickets as they will only be held for a certain time and may be released before you finish creating your account.

Offline Bookings

Personal Bookings: Opening hours Monday - Saturday 10am - 4pm (or 1 hour prior to performance time (Hazlitt Theatre, 30 minutes prior to performance time (Exchange Studio). The Box Office will remain open 15mins after Curtain Up on a show day after Curtain Up if on a show day). Sundays one hour or 30 mins prior to the performance.

Postal Bookings: Box Office, The Hazlitt Theatre, Earl Street, Maidstone, Kent ME14 1PL. Please enclose a day and evening telephone number in case there is a query regarding your booking. Please make cheques payable to Parkwood Leisure.

Telephone Bookings: Monday - Saturday 10am - 4pm on 01622 758611 The Hazlitt Theatre operates a call queuing system. Reservations can be held for 7 working days before being released for sale. Flexible reservation periods are available for school and group bookings. Please contact the Box Office on 01622 758611.

Credit/Debit Cards: We accept all major credit/debit cards. Please note we do not accept American Express or Diners Club cards

Refunds and Exchanges

The Hazlitt Theatre operates a ‘no refund’ policy. Tickets may be exchanged for another performance of the same show in advance of the date of the booked performance if applicable. Exchanges will not be made following the performance. The exchange/reprinting of tickets will incur a fee of 50p.

In the unlikely event of a performance being cancelled a full exchange/credit/refund will be offered free of charge.

Access

Customers with Access requirements please click here for further information

Discounts

Details of discounts are given with each performance. Only one discount may be claimed for each ticket. Please note not all discounts apply to all productions.

•  Children - under 16 years old.
•  Over 60s - people of 60 years and over.
•  Students - people over 16yrs old and in full-time education.
•  Unemployed - people in receipt of Jobseekers Allowance, Income Support, Working Tax Credit or  Housing Benefit.
•  Group/School - groups of 10 or more. One teacher free for every 10 students in schools booking.
•  Family of four - two adults and two children (unless stated) if your family party is differed please call the Box Office who will be happy to assist.

Theatre Tokens

Society of London Theatre Tokens are available for sale and redemption from the Box Office only. They are widely accepted at over 240 national theatres.  For a full list of participating venues visit:www.solt.co.uk  We recommend that the venue is always contacted regarding acceptance of tokens prior to any visit. 

Other Information

In the interests of all our patrons, please make sure mobile phones are switched off during performances. Photography, video and recording of performances are strictly prohibited unless prior permission has been obtained.

Pushchairs are not allowed in the Theatre or Studio, but we may be able to keep them for you, subject to space available.  A small number of Booster Seats are available on a first come first served basis.

Smoking or the use of E-Cigarettes is prohibited.